Privacy Policy

Last updated: June 2025

This policy applies to terava.ca and all services operated by 1001571455 Ontario Inc.

1.Information We Collect

We collect the following categories of information:

Account information (name, email, company)
Usage data (messages sent, API calls, billing)
Technical data (IP address, browser, device)

2.How We Use Information

To provide and operate the service
To process billing and invoicing
To communicate about your account and service updates
To comply with legal obligations

3.Data Sharing and Disclosure

Service providers (infrastructure, billing processors)
Legal requirements
We do not sell personal information

4.Data Retention

Account data retained while the account is active, plus 90 days post-closure
Message logs retained for 90 days

5.Your Rights (PIPEDA)

Right to access your personal information
Right to correct inaccurate information
Right to withdraw consent (where applicable)

To exercise these rights, contact privacy@terava.ca.

6.Cookies and Tracking

Session cookies for authentication
No third-party advertising trackers

7.Security

TLS in transit, encrypted at rest
Access controls and audit logging

8.Contact

privacy@terava.ca

1001571455 Ontario Inc., Richmond Hill, Ontario, Canada